- Terms of replacements, refunds, cancellations and warranty:
Replacements will be issued when a product is delivered and there is a malfunction with the operation which is unable to be solved by way of replacement parts or advice within the period of 1 year. Shipping for the return of the bike and any replacement will be paid for by the customer within the 1 year warranty period
- Refunds & Cancellation:
You may cancel your order within a 14 working day ‘cooling off period’ (excludes weekends and bank holidays) after receiving the goods, This will then be subject to a full refund minus initial shipping price within 30 days of cancellation. The goods must be returned to ourselves. This excludes sale items, which can be returned for credit or exchange only. It is the buyers responsibility to return the goods to us, so please ensure you repackage the goods efficiently and take out courier insurance if returning by courier. We can also arrange the carriage back for you, but this is at a cost to yourselves. If the goods have not been returned within 21 days of cancellation we will take steps to recover the goods. Please Note: We cannot accept returns of items that have been modified or customised in any way.
Delivery is usually between three and seven working days on all stock items, after confirmation of order, we will notify you if the delivery is going to take longer than this( it can take up to 25 days in extreme circumstances. Please contact us for additional postage charges if purchasing in Northern Ireland, Highlands (Scotland), Non Mainland Areas of UK, British Isles, Republic of Ireland. Mainland Europe is covered also Most Bikes arrive 95% ready to ride with just the need to straighten the handle bars and fit the pedals. We will accept no liability for incorrect fitting here by our customers.
- Damaged Goods:
Please check the delivery for damages before signing for the item in good condition. Do not accept damaged parcels. Please refuse delivery and state the reasons for doing so
- Faulty Goods On Arrival:
Please inform us within 3 days of any fault with the product.
- Warranty Terms:
DURATION: We are 100% committed to customer service so therefore we offer a maximum warranty period, this period can vary from model to model and is stated clearly next to each product, subject to certain conditions, set out below. This is always a minimum of 1 year and on certain products this is extended beyond this solely by the manufacturer. THE WARRANTY: Within the given warranty, we facilitate the supply of new parts through the manufacturer and where appropriate advice on fixing the product, fix the product if brought to our warehouse or if necessary ship the product back to ourselves for repair. In some cases we will require the customer to ship the product back to us for examination and then be reimbursed their shipping if the fault does not come outside our warranty terms. Always save the shipping box, as this is required should the bike need to be collected under warranty.
- WARRANTY DOES NOT COVER:
Damaged Plastic parts and wear and tear on brake pads, tyres, or damage to any part of the product due to abuse or misuse. Labour that occurs outside of our facility. Parts damaged by accidents, neglect, misuse, abuse. Damage caused by a non-covered part or by any part not purchased from our facility. Products that have NOT been regularly checked and serviced as highlighted in conditions. NOTE: We have the right to determine what damage is due to defective materials and what is due to product abuse or misuse. However the buyer has full rights to use a 3rd party to examine the fault, so therefore not to be made reliant on our individual companies’ opinion. FAULTS: Faults must be reported as soon as reasonably possible by phone or email. We will assess the problem and try to rectify without the need for you to send the product back to us to help save time. We will send out a replacement part, if possible, to be fitted by yourselves with guidance from us. If the problem is found to be due to neglect or not covered under the warranty then we will discuss the issue with you and resolve by a voucher for a new bikes. You have full rights to get a 3rd party opinion on whether the fault is covered by the warranty or not, if you do not except our assessment. CONDITIONS: Upon purchase of all products, they must be thoroughly checked to ensure that no nuts or bolts have become loose or dropped out in transit. The same check should be carried out prior to each ride of the product, thus ensuring long-term durability. We advise that all products are ridden with adequate safety clothing ie; helmets etc. Products must be ridden in a responsible manner and must not be abused for the warranty to be valid. These are on-road vehicles and should be ridden with due care and attention for your own safety and that of the public.
- DISCLAIMER STATEMENT:
We will take no liability for losses that were not foreseeable to both parties when the contract was formed and for losses that were not caused by any breach on our part. We will take no liability for any use of a product that does not comply with current legislation relating to that product in your region or jurisdiction. By purchasing our products you have read and agreed to the terms and conditions set out Nothing in these terms will reduce your statutory rights relating to cancellation, faulty or misdescribed goods.
Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. All such information is held on secure servers. We comply fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled to do so. In order to serve you most efficiently, reputable third-party banking (and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.
- Privacy & GDPR Policy
As per the new General Data Protection Regulation (GDPR) that is in effect as of 25th May 2018, we want to ensure that you understand the information we hold about
- When we collect your data:
When you create an account with us on our website or when you visit our physical store. When you visit our website and use an account to place an order . When you converse or engage with our social media accounts When you sign up to receive our newsletter. When you make a complaint whether in writing, email, or by telephone When you enter our competitions . When you review products & services that we offer. When you give a third party permission to share information they hold about you with us . When you apply to pay via our Finance suppliers,
- What do we collect:
Electrip bikes will be known as the ‘Controller’ of the personal data you provide to us. We only collect basic, personal data about you which does not include any special information: Your full name , Your billing & delivery address , Your telephone number , Your email address, Your order history Information regarding how you got to our website if you came through a 3rd party , Cookie information from your PC , Your social media name if you chose to contact us via this platform , Your channel username if you have made contact or purchased via one of the selling channels we work with e.g eBay, Amazon.
- How do we use your information:
- How we protect your information:
Our website is secured by “https” technology. We do not store your card details, these are all held and processed by our third party providers.
- How long we keep your information:
We will never keep your information longer than is necessary. Order details will be kept in secure servers indefinitely unless you specifically ask us to remove them. This is to ensure we can contact you should a warranty or recall issue arise.
- Your rights regarding your information:
Under the new GDPR, you are entitled to: Access the personal details we hold about you. This will be completed within 30 days of your request and, in most cases, you will not be charged for this correct the data we hold about you where it is incorrect, incomplete or out of date request the cessation of specific direct marketing withdraw your consent to us holding your data at any time be notified of any data breaches that may occur. In the very unlikely event that this happens, you will be informed as soon as possible. Should you wish to obtain a copy of the data we hold about you or if you wish to raise a complaint on how we have handled your personal data, you can contact our customer service
If for any reason you feel we have mis-handled your data or are unhappy with any of our responses to your requests, you have the right to complain to the Information Commissioner’s Office (ICO).
We realise how important it is to securely store any information that you provide. Electrip bikes maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
Terms and conditions James May 1, 2018